Author Archives: Rhonda McGladdery

What would you do?

What would you do?

As a customer service representative, if you were in the scenario below, what would you do? How would you react? What customer service skills would you require to help in this situation? What went wrong? How did your customers get that angry that they would be yelling at you? Improving on your customer service skills… Continue Reading

3 Mistakes Customer Service Reps make

3 Mistakes Customer Service Reps make

What is customer service really all about? Customer service is all about interactions with others. It relates as stated how to serve a customer. Customers come in all forms. They can be within our own company or from people that use your product or service. Why is knowing the biggest mistakes related to you? With… Continue Reading

Customer Satisfaction in 5 Easy Steps

Customer Satisfaction in 5 Easy Steps

Customer satisfaction is paramount to get customers to return. It is also important for them to recommend your product or service to others. A great customer experience will bring about high customer satisfaction. Below outlines 5 extremely simply steps to ensure that every customers turns out to be a satisfied customer. 1. Knowledge Having a deep… Continue Reading

Top 10 Customer Service Skills

Top 10 Customer Service Skills

Having the below set of customer service skills will let you outshine most of the other customer service representatives out there. Improve on these and it will assist you in becoming the best customer service representative you can be. Note that each skill rides off each other. You really need to be able to effectively use all… Continue Reading